Shipping Policy

We ship worldwide — and standard shipping is free on every order.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information as soon as your order ships.

Estimated delivery times

United Kingdom: 5–10 business days.
Europe: 7–14 business days.
Rest of the world: 10–20 business days.

These are estimates, not guarantees — delays can occasionally occur due to carrier volumes, customs processing, or circumstances outside our control. If your order has not arrived within the estimated window, contact us at info@sletta.co.uk and we will investigate with the carrier.

Order tracking

Every order ships with a tracking number, sent to your email once the parcel is on its way. Please allow 2–5 days for tracking events to appear after dispatch.

Customs, duties and taxes

For deliveries outside the UK, your order may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices.

Incorrect address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible — we can usually correct an address before dispatch, but not after the parcel has shipped.

Lost or damaged parcels

If your parcel arrives damaged or goes missing in transit, contact us at info@sletta.co.uk and we will arrange a replacement or refund in line with our Refund & Return Policy.