Refund & Return Policy

We want you to love your Sletta purchase. If something isn't right, here's how returns and refunds work.

30-day returns

You have 30 days from the day you receive your order to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging. To start a return, email us at info@sletta.co.uk with your order number and we will send you instructions and the return address. Please do not send your purchase back without contacting us first.

Right to cancel (UK & EU customers)

If you are a consumer in the UK or EU, you also have a statutory right to cancel your order within 14 days of receiving it, without giving any reason. Our 30-day return window is in addition to — and does not limit — your statutory rights.

Refunds

Once we receive and inspect your return, we will notify you and, if approved, refund the full purchase price to your original payment method within 14 days. Depending on your bank or card provider, it may take a few extra days for the refund to appear.

Return shipping

Return shipping costs are the customer's responsibility, unless the item arrived damaged, faulty, or incorrect — in that case we will cover the return cost or send a replacement free of charge. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Damaged, faulty or incorrect items

Please inspect your order on arrival. If your item is defective, damaged, or not what you ordered, contact us within 48 hours at info@sletta.co.uk with photos and your order number, and we will make it right with a replacement or a full refund.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once the return is accepted.